This Privacy Policy explains how Nurses Quay (“Nurses Quay”, “we”, “us” or “our”) collects, uses, stores, protects and discloses personal and health information when you use our website, contact us, make an enquiry or engage our services.

​

Nurses Quay is committed to protecting your privacy and handling your information responsibly, respectfully and in accordance with applicable New Zealand privacy requirements.

​

Where applicable, we handle personal information in accordance with the Privacy Act 2020 and health information in accordance with the Health Information Privacy Code 2020.

​

By using our website, submitting an enquiry or engaging our services, you acknowledge the practices described in this Privacy Policy.

​

1. Information We Collect

​

Nurses Quay may collect personal information that is reasonably necessary to respond to enquiries, assess service requirements, provide services and manage our business.

This may include:

• Your name

• Date of birth

• Phone number

• Email address

• Residential or contact address

• Emergency contact details

• Information provided through website forms

• Details about the services you are interested in

• Billing and payment information

• Communication records

• Information about family members, representatives or support people

• Information necessary for staffing, recruitment or employment-related services

• Other information you choose to provide to us

The type of information we collect will depend on your relationship with Nurses Quay and the services you are enquiring about or receiving.

​

2. Health Information

​

Where Nurses Quay provides health, nursing, personal care, clinical oversight, advocacy or healthcare coordination services, we may collect health information relevant to providing those services.

This may include:

• Medical history

• Current health conditions

• Medications

• Allergies

• Mobility or personal care requirements

• Clinical assessments

• Care plans

• Information about healthcare appointments

• Information about healthcare providers

• Relevant treatment information

• Support needs

• Risk and safety information

• Information supplied by authorised representatives or healthcare professionals

Health information will only be collected where it is reasonably necessary for the service being considered or provided.

Where applicable, health information will be handled in accordance with the Health Information Privacy Code 2020.

​

3. How We Collect Information

​

We may collect information directly from you when you:

• Complete a website enquiry form

• Contact us by phone, email or another communication method

• Request information about our services

• Book or engage our services

• Participate in an assessment

• Receive nursing, care, advocacy or coordination services

• Provide feedback or make a complaint

• Apply for employment or staffing opportunities

• Communicate with Nurses Quay staff
   

Where reasonably necessary, information may also be collected from another person or organisation.

This may include:

• Family members

• Authorised representatives

• Welfare guardians

• Attorneys

• Healthcare professionals

• Hospitals

• General practitioners

• Allied health providers

• ACC

• Insurers

• Government agencies

• Care facilities

• Employers or organisations using our staffing services
   

We will only collect information from third parties where this is permitted, authorised or reasonably necessary in connection with the services being provided.

​

4. Why We Collect Personal Information

​

We collect personal information to support the safe and effective delivery of our services and to manage our relationship with clients, families, organisations, workers and other stakeholders.

Information may be collected for purposes including:

• Responding to enquiries

• Assessing service needs

• Developing care or service plans

• Providing personal care

• Providing nursing or clinical services

• Providing clinical oversight

• Supporting medical appointment advocacy

• Coordinating allied health services

• Arranging staffing support

• Managing appointments

• Communicating with clients and representatives

• Processing invoices and payments

• Managing funding arrangements

• Maintaining appropriate records

• Managing complaints or feedback

• Meeting legal and professional obligations

• Maintaining safety and quality standards

• Managing recruitment or staffing processes

• Improving our services

We will not use personal information for purposes unrelated to those for which it was collected unless permitted by law or authorised by the individual concerned.

​

5. Consent

​

Where appropriate, Nurses Quay will obtain consent before collecting, using or sharing personal or health information.

Consent may be provided:

• In writing

• Verbally

• Electronically

• Through an authorised representative

• Through conduct where consent can reasonably be inferred

Clients have the right to ask questions about how their information will be used and may withdraw consent where legally and practically possible.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary for safe or effective care.

​

6. Information About Other People

​

If you provide Nurses Quay with personal information about another person, such as a family member, client or representative, you should ensure that you have appropriate authority or permission to provide that information.

This may include situations where you are acting as a:

• Parent

• Guardian

• Welfare guardian

• Attorney

• Family representative

• Care manager

• Authorised support person

• Employer or organisational representative

Where necessary, Nurses Quay may request confirmation that you are authorised to provide or access another person’s information.

​

7. How We Use Personal Information

​

Nurses Quay may use personal information to:

• Provide requested services

• Determine appropriate care or support

• Coordinate services with healthcare providers

• Communicate with clients and authorised representatives

• Maintain care and clinical records

• Arrange staff and service delivery

• Process funding applications or claims

• Process invoices and payments

• Manage service quality and safety

• Meet regulatory requirements

• Respond to complaints

• Manage professional or legal obligations

• Improve operational processes

• Manage recruitment and employment-related activities

• Protect the safety of clients, workers and others

Personal information will only be accessed by people who reasonably require it for their role or responsibilities.

​

8. Sharing and Disclosure of Information

​

Nurses Quay does not sell personal information.

We may disclose information where reasonably necessary to provide services or where disclosure is authorised or required by law.

Depending on the circumstances, information may be shared with:

• Registered nurses

• Caregivers

• Care managers

• Healthcare professionals

• General practitioners

• Hospitals

• Allied health professionals

• Residential or aged-care facilities

• ACC

• Insurers

• Government agencies

• Funding organisations

• Authorised family members or representatives

• Professional advisers

• Service providers supporting Nurses Quay

• Technology or administrative providers

Only information reasonably necessary for the relevant purpose will be shared.

Where possible and appropriate, we will seek consent before disclosing health information to another provider or organisation.

​

9. Healthcare Coordination

​

Where Nurses Quay coordinates care with healthcare or allied health professionals, relevant information may need to be shared to support continuity of care.

This may include coordination with:

• General practitioners

• Specialists

• Hospitals

• Physiotherapists

• Occupational therapists

• Podiatrists

• Pharmacists

• Community healthcare providers

• Other appropriately qualified professionals

Information sharing will be limited to what is reasonably necessary for the person’s care, safety or agreed service.

​

10. Medical Appointment Advocacy

​

Where Nurses Quay provides medical appointment advocacy, we may collect and use information relating to the client’s health concerns, appointments, treatment discussions and healthcare providers.

Where authorised by the client, Nurses Quay may:

• Attend appointments

• Take notes

• Assist the client to communicate questions or concerns

• Help the client understand information provided

• Communicate with healthcare providers

• Share relevant information with authorised family members or representatives

Any information collected during advocacy services will be handled confidentially and in accordance with applicable privacy requirements.

​

11. Staffing and Workforce Information

​

Where Nurses Quay provides staffing, recruitment or workforce-related services, we may collect information about applicants, employees, contractors and workers.

This may include:

• Contact details

• Employment history

• Curriculum vitae

• Qualifications

• Professional registrations

• References

• Police vetting or background checks where applicable

• Work eligibility information

• Availability

• Training records

• Performance information

• Payroll or payment details

• Other information required for employment or placement purposes

This information may be shared with relevant organisations where necessary for recruitment, placement, compliance or staffing purposes.

​

12. ACC and Funding Information

​

Where services are funded or partially funded through ACC, insurers, government agencies or another funding organisation, Nurses Quay may collect or disclose information necessary to:

• Confirm eligibility

• Arrange services

• Submit claims

• Meet reporting obligations

• Verify service delivery

• Manage payments

• Comply with funding requirements

Only information relevant to the funding arrangement will be disclosed.

​

13. Website Enquiries

​

When you submit an enquiry through the Nurses Quay website, we may collect information such as:

• Your name

• Contact details

• Type of service you are enquiring about

• Information included in your message

This information will be used to respond to your enquiry and determine how Nurses Quay may be able to assist.

Submitting an enquiry through the website does not automatically establish a healthcare provider-client relationship.

We recommend that you do not include unnecessary sensitive or urgent medical information in a general website enquiry.

​

14. Emergency Information

​

The Nurses Quay website and general enquiry channels are not intended for emergency medical assistance.

If you or another person requires urgent medical attention, call 111 or seek immediate emergency medical assistance.

Information submitted through the website may not be reviewed immediately.

​

15. Cookies and Website Data

​

Our website may use cookies or similar technologies to support website functionality and understand how visitors interact with the website.

Information collected may include:

• Browser type

• Device type

• Pages visited

• Time spent on pages

• Approximate location based on technical information

• Referral source

• General website usage information

This information may be used to:

• Improve website performance

• Understand how visitors use the website

• Identify technical issues

• Improve navigation and content

• Measure website effectiveness

You may be able to disable or manage cookies through your browser settings.

​

16. Website Analytics

​

Nurses Quay may use third-party analytics services to understand website traffic and usage.

These services may collect technical or aggregated information about how visitors interact with the website.

Where third-party providers process information on our behalf, their own privacy policies and data practices may also apply.

We will take reasonable steps to use reputable service providers and limit the information collected to what is reasonably necessary.

​

17. Email and Electronic Communications

​

If you contact Nurses Quay by email or another electronic communication method, we may retain that correspondence as part of our business or service records.

Electronic communication may be used to:

• Respond to enquiries

• Arrange appointments

• Provide service information

• Communicate with clients and representatives

• Send invoices

• Coordinate healthcare or staffing services

While we take reasonable precautions, electronic communication cannot always be guaranteed to be completely secure.

You should avoid sending unnecessary sensitive information through unsecured communication channels.

​

18. Storage and Security

​

Nurses Quay takes reasonable steps to protect personal and health information against:

• Loss

• Misuse

• Unauthorised access

• Unauthorised disclosure

• Alteration

• Damage

• Destruction

Information may be stored electronically, physically or through secure service providers.

Security measures may include:

• Password protection

• Access controls

• Secure systems

• Staff confidentiality requirements

• Restricted access to sensitive records

• Appropriate record management procedures

Access to personal information will be limited to people who reasonably require it for legitimate purposes.

​

19. Confidentiality

​

Nurses Quay staff, contractors and healthcare professionals are expected to maintain appropriate confidentiality in relation to client, worker and organisational information.

Confidential information must not be accessed, used or disclosed for personal purposes or without appropriate authority.

Confidentiality obligations may continue after a worker, contractor or professional ceases working with Nurses Quay.

​

20. Retention of Information

​

Nurses Quay will retain personal and health information for as long as reasonably necessary for:

• Providing services

• Maintaining care and clinical records

• Meeting legal obligations

• Meeting professional requirements

• Managing funding arrangements

• Responding to complaints

• Resolving disputes

• Managing business and administrative requirements

Some clinical, employment or business records may be required to be kept for minimum periods under applicable law, professional standards or contractual requirements.

When information is no longer required, Nurses Quay will take reasonable steps to securely destroy, delete or anonymise it.

​

21. Accessing Your Information

​

You may request access to personal information Nurses Quay holds about you.

Requests should be made using the contact details provided at the end of this Privacy Policy.

Before providing information, we may ask you to provide identification or other information necessary to confirm your identity.

In some circumstances, Nurses Quay may be permitted or required to withhold certain information.

Where information is withheld, we will explain the reason where required and permitted by law.

​

22. Correcting Your Information

​

You may request correction of personal information that you believe is:

• Incorrect

• Incomplete

• Out of date

• Misleading

Where Nurses Quay agrees that a correction is appropriate, we will take reasonable steps to update the information.

Where we do not make the requested correction, you may be entitled to have a statement of correction attached to the relevant information.

​

23. Accuracy of Information

​

Clients, representatives, workers and organisations are responsible for providing information that is accurate and complete to the best of their knowledge.

You should inform Nurses Quay if important information changes, including changes relating to:

• Contact details

• Health conditions

• Medications

• Risks

• Emergency contacts

• Funding arrangements

• Authorised representatives

• Service requirements

Accurate and current information is particularly important where it may affect a person’s care or safety.

​

24. Overseas Storage and Service Providers

​

Some technology, website, email, cloud storage or administrative providers used by Nurses Quay may process or store information outside New Zealand.

Where personal information is disclosed overseas, Nurses Quay will take reasonable steps to ensure that the information is protected in accordance with applicable privacy requirements.

Where required, appropriate contractual or other safeguards may be used.

​

25. Australian Services

​

Where Nurses Quay provides services in Australia, personal information may be handled in accordance with privacy laws and health information requirements applicable to the relevant Australian state or territory.

Additional privacy, health records, professional or regulatory requirements may apply depending on:

• The location of the service

• The type of service provided

• The professional involved

• The organisation receiving the service

A separate privacy notice or service agreement may apply where appropriate.

​

26. Third-Party Websites and Services

​

The Nurses Quay website may contain links to websites operated by other organisations.

Nurses Quay is not responsible for:

• The privacy practices of third-party websites

• Their security

• Their content

• Their collection or use of information

We recommend reviewing the privacy policy of any external website before providing personal information.

​

27. Marketing Communications

​

Where permitted and appropriate, Nurses Quay may send information about services, updates or other relevant communications.

We will only send marketing communications where we have a lawful basis to do so.

You may ask us to stop sending marketing communications at any time.

Service-related communications, such as appointment information, invoices or important updates about an existing service, may still be sent where necessary.

​

28. Photography, Testimonials and Promotional Material

​

Nurses Quay will not knowingly use identifiable client photographs, testimonials, stories or personal information for marketing purposes without appropriate consent.

Where consent is provided, the intended use will be explained.

Consent for promotional use may be withdrawn where reasonably possible, although we may not always be able to remove materials that have already been distributed or published.

 

29. Privacy Breaches

​

A privacy breach may occur where personal information is accidentally or intentionally:

• Lost

• Accessed without authority

• Disclosed to the wrong person

• Altered

• Destroyed

• Made unavailable

If Nurses Quay becomes aware of a privacy breach, we will assess the circumstances and take reasonable steps to reduce any potential harm.

Where a breach is likely to cause serious harm and notification is required under New Zealand privacy law, Nurses Quay will notify the affected individual and the Office of the Privacy Commissioner as required.

​

30. Complaints and Privacy Concerns

​

If you have concerns about how Nurses Quay has collected, used, stored or disclosed your information, please contact us.

We will aim to address privacy concerns fairly, respectfully and as promptly as reasonably possible.

You may also make a complaint to the Office of the Privacy Commissioner New Zealand if you believe your privacy rights have been breached.

Where the matter relates to health or disability services, you may also have rights through the Health and Disability Commissioner.

​

31. Changes to This Privacy Policy

​

Nurses Quay may update this Privacy Policy from time to time to reflect changes in:

• Our services

• Our website

• Technology

• Business practices

• Privacy requirements

• Healthcare requirements

• Applicable laws or regulations

The current version will be published on our website.

Where appropriate, significant changes may also be communicated directly to affected clients or stakeholders.

​

32. Your Rights

​

Depending on the circumstances and applicable law, you may have the right to:

• Know why your information is being collected

• Know who will receive your information

• Access information held about you

• Request correction of information

• Raise concerns about how information is handled

• Withdraw consent where appropriate

• Make a privacy complaint

Nothing in this Privacy Policy is intended to limit any rights available to you under applicable privacy or healthcare legislation.

​

Contact Nurses Quay

​

NURSES QUAY

Email: admin@NQcare.co.nz
Phone: 027 536 6772
Location: Auckland, New Zealand

For privacy-related enquiries, requests for access or correction, or concerns about how your information has been handled, please contact Nurses Quay using the details above.

​

© 2026 Nurses Quay. All rights reserved.